Nightshift
Demo clock: +27 daysConnecting

Capture of $58.00 rejected by PayPal (PAYER_CANNOT_PAY), goods already shipped

Status
Needs you
At risk
$58.00
Deadline, UTC
2026-11-25 17:02
Detected (detector clock)
2026-10-27 17:02

Diagnosis

AI agent (anthropic/claude-haiku-5.5)

The shop shipped 2 x 500g House Espresso and tried to collect the $58.00 payment, but PayPal refused because the buyer's PayPal could not pay (PAYER_CANNOT_PAY, probably a funding or payment-method problem on the buyer's side). The $58.00 is still reserved on the buyer's account and stays collectible for 29 days, until 2026-11-25. If nobody acts, the money is lost once that window closes, and the shop has already shipped the coffee.

Decisions

The agent proposes, the policy gate decides, the executor calls PayPal.

Ask the owner

Waiting for you

Agent proposed

The buyer's payment failed, and retrying a declined capture or changing the buyer's payment method needs the owner to reach out to the buyer first.

Note: PayPal could not collect the $58.00 for the shipped order 24J06772VS081570B (buyer night-owl-mvqxnyg7659@example.com). Do you want to contact the buyer and ask them to fix their PayPal payment method (for example a new card or bank) before the reservation

Policy said

Needs approval
  • The agent asked for a human decision.

PayPal returned

No PayPal call for this action.

Evidence

1 capture attempt(s) on authorization 4L329743M9050293D failed. The last one returned HTTP 422 UNPROCESSABLE_ENTITY PAYER_CANNOT_PAY (debug id ca51344dd1aa4). The authorization is still CREATED with $58.00 uncaptured.

authorization id
4L329743M9050293D
authorization status
CREATED
order id
24J06772VS081570B
fulfillment
shipped
failed attempts
1
last http status
422
last error name
UNPROCESSABLE_ENTITY
last error issue
PAYER_CANNOT_PAY
last debug id
ca51344dd1aa4
last attempt at
2026-10-27T17:02:32.645Z
attempted by
shop
uncaptured
$58.00
order24J06772VS081570Bauthorization4L329743M9050293D

All ids are real PayPal sandbox objects; GET them with your sandbox credentials to check.

Audit trail

Detected, diagnosed, decided, executed. Live.

Detected: Capture of $58.00 rejected by PayPal (PAYER_CANNOT_PAY), goods already shipped
Detector
1 capture attempt(s) on authorization 4L329743M9050293D failed. The last one returned HTTP 422 UNPROCESSABLE_ENTITY PAYER_CANNOT_PAY (debug id ca51344dd1aa4). The authorization is still CREATED with $58.00 uncaptured.
Agent started triage
Agent
Agent read ledger_lookup
Agent
ledger_lookupNightshift ledgerok
args { "order_id": "24J06772VS081570B" }
Result
{"order":{"id":"24J06772VS081570B","intent":"AUTHORIZE","status":"COMPLETED","amountCents":5800,"currency":"USD","payer":"night-owl-mvqxnyg7659@example.com","cartRef":"cart-62683","description":"House Espresso, 2 x 500g","fulfillment":"shipped","shippedAt":"2026-10-27T17:02:07.620Z","createdAt":"2026-10-27T17:02:07.000Z","updatedAt":"2026-10-27T17:02:32.459Z","source":"scenario","scenario":"lab_mvqxnfgj"},"buyer_note_untrusted":null,"authorizations":[{"id":"4L329743M9050293D","orderId":"24J06772VS081570B","status":"CREATED","amountCents":5800,"currency":"USD","createdAt":"2026-10-27T17:02:31.000Z","expiresAt":"2026-11-25T17:02:31.000Z","updatedAt":"2026-10-27T17:02:32.462Z"}],"captures":[],"refunds":[],"failed_capture_attempts":[{"id":"att_de84f8126f38","orderId":"24J06772VS081570B","authorizationId":"4L329743M9050293D","at":"2026-10-27T17:02:32.645Z","ok":false,"httpStatus":422,"errorName":"UNPROCESSABLE_ENTITY","errorIssue":"PAYER_CANNOT_PAY","debugId":"ca51344dd1aa4","source":"shop"}]}
Agent read get_authorization
Agent
get_authorizationvia Nightshift REST clientok
args { "authorization_id": "4L329743M9050293D" }
Result
{"id":"4L329743M9050293D","status":"CREATED","amount":{"currency_code":"USD","value":"58.00"},"custom_id":"cart-62683","seller_protection":{"status":"NOT_ELIGIBLE"},"supplementary_data":{"related_ids":{"order_id":"24J06772VS081570B"}},"payee":{"email_address":"sb-djk8i53501233@business.example.com","merchant_id":"D8M8MT98DPNNG"},"expiration_time":"2026-11-25T17:02:31Z","create_time":"2026-10-27T17:02:31Z","update_time":"2026-10-27T17:02:31Z","links":[{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D","rel":"self","method":"GET"},{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D/capture","rel":"capture","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D/void","rel":"void","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D/reauthorize","rel":"reauthorize","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/checkout/orders/24J06772VS081570B","rel":"up","method":"GET"}]}
Agent read get_order
Agent
get_ordervia PayPal Agent Toolkitok
args { "id": "24J06772VS081570B" }
Result
{"id":"24J06772VS081570B","intent":"AUTHORIZE","status":"COMPLETED","payment_source":{"paypal":{"email_address":"night-owl-mvqxnyg7659@example.com","account_id":"6MXJGVVC6FVRN","account_status":"UNVERIFIED","name":{"given_name":"Sandbox","surname":"Sandbox Buyer B"},"address":{"country_code":"US"}}},"purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"58.00","breakdown":{}},"payee":{"email_address":"sb-djk8i53501233@business.example.com","merchant_id":"D8M8MT98DPNNG","display_data":{"brand_name":"Night Owl Coffee Roasters"}},"description":"House Espresso, 2 x 500g","custom_id":"cart-62683","soft_descriptor":"PAYPAL *TEST STORE NIG","payments":{"authorizations":[{"status":"CREATED","id":"4L329743M9050293D","amount":{"currency_code":"USD","value":"58.00"},"custom_id":"cart-62683","seller_protection":{"status":"NOT_ELIGIBLE"},"expiration_time":"2026-11-25T17:02:31Z","links":[{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D","rel":"self","method":"GET"},{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D/capture","rel":"capture","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D/void","rel":"void","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/payments/authorizations/4L329743M9050293D/reauthorize","rel":"reauthorize","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/checkout/orders/24J06772VS081570B","rel":"up","method":"GET"}],"create_time":"2026-10-27T17:02:31Z","update_time":"2026-10-27T17:02:31Z"}]}}],"payer":{"name":{"given_name":"Sandbox","surname":"Sandbox Buyer B"},"email_address":"night-owl-mvqxnyg7659@example.com","payer_id":"6MXJGVVC6FVRN","address":{"country_code":"US"}},"create_time":"2026-10-27T17:02:31Z","update_time":"2026-10-27T17:02:31Z","links":[{"href":"https://api.sandbox.paypal.com/v2/checkout/orders/24J06772VS081570B","rel":"self","method":"GET"}]}
Agent diagnosis
Agent
The shop shipped 2 x 500g House Espresso and tried to collect the $58.00 payment, but PayPal refused because the buyer's PayPal could not pay (PAYER_CANNOT_PAY, probably a funding or payment-method problem on the buyer's side). The $58.00 is still reserved on the buyer's account and stays collectible for 29 days, until 2026-11-25. If nobody acts, the money is lost once that window closes, and the shop has already shipped the coffee.
Agent proposed: Ask the owner
Agent
The buyer's payment failed, and retrying a declined capture or changing the buyer's payment method needs the owner to reach out to the buyer first.
Policy said: needs the owner's approval
Policy gate
  • The agent asked for a human decision.