Invoice NS-E641J-2 is 30 days overdue, $140.00 still owed after a partial payment

Status: Resolved
At risk: $140.00
Detected (detector clock): 2026-12-01 17:29

Diagnosis

AI agent (anthropic/claude-haiku-5.5)

Wholesale invoice NS-E641J-2 to Corner Cafe for $240.00 was due November 1 and is now 30 days overdue. They paid $100.00 by bank transfer, so $140.00 is still owed, and the invoice shows they have not opened it yet. If nobody acts, the $140.00 may stay unpaid, so a reminder should go out now.

Decisions

The agent proposes, the policy gate decides, the executor calls PayPal.

Send invoice reminder

INV2-L3Y6-2D5Y-YA7V-E79JPayPal OK

Agent proposed

No reminder has been sent and the buyer has not viewed the invoice, so a reminder is the safe first step to collect the $140.00 balance.

Note: Friendly reminder: invoice NS-E641J-2 has a remaining balance of $140.00 (of $240.00; $100.00 received). It was due November 1. Please arrange payment of the balance at your earliest convenience. Thank you, Night Owl Coffee Roasters.

Policy said

Auto

Within the autopilot rules.

PayPal returned

HTTP 200

debug id f45751196ac11

Response body

{
  "id": "INV2-L3Y6-2D5Y-YA7V-E79J"
}

Exact API call (PayPal-Request-Id ns-f89fdbc7e3dfd8443b9be9269ab9cb78)

POST /v2/invoicing/invoices/INV2-L3Y6-2D5Y-YA7V-E79J/remind

{
  "subject": "Reminder: invoice NS-E641J-2 is past due",
  "note": "Friendly reminder: invoice NS-E641J-2 has a remaining balance of $140.00 (of $240.00; $100.00 received). It was due November 1. Please arrange payment of the balance at your earliest convenience. Thank you, Night Owl Coffee Roasters.",
  "send_to_invoicer": false,
  "send_to_recipient": true
}

Evidence

Invoice NS-E641J-2 (INV2-L3Y6-2D5Y-YA7V-E79J) to orders@cafe.example.com was due 2026-11-01. Status PARTIALLY_PAID, $100.00 of $240.00 paid. No reminder sent yet.

invoice id: INV2-L3Y6-2D5Y-YA7V-E79J
invoice number: NS-E641J-2
status: PARTIALLY_PAID
recipient: orders@cafe.example.com
due date: 2026-11-01
days overdue: 30
total: $240.00
paid: $100.00
owed: $140.00
last reminder at: none

invoiceINV2-L3Y6-2D5Y-YA7V-E79J

All ids are real PayPal sandbox objects; GET them with your sandbox credentials to check.

Audit trail

Detected, diagnosed, decided, executed. Live.

17:29:44

Detected: Invoice NS-E641J-2 is 30 days overdue, $140.00 still owed after a partial payment

Detector

Invoice NS-E641J-2 (INV2-L3Y6-2D5Y-YA7V-E79J) to orders@cafe.example.com was due 2026-11-01. Status PARTIALLY_PAID, $100.00 of $240.00 paid. No reminder sent yet.

17:29:45

Agent started triage

Agent

17:29:48

Agent read get_invoice

Agent

get_invoicevia PayPal Agent Toolkitok

args { "invoice_id": "INV2-L3Y6-2D5Y-YA7V-E79J" }

Result

{"id":"INV2-L3Y6-2D5Y-YA7V-E79J","status":"PARTIALLY_PAID","detail":{"currency_code":"USD","note":"Wholesale order from Night Owl Coffee Roasters. Thank you!","category_code":"SHIPPABLE","invoice_number":"NS-E641J-2","invoice_date":"2026-10-18","payment_term":{"term_type":"DUE_ON_DATE_SPECIFIED","due_date":"2026-11-01"},"viewed_by_recipient":false,"group_draft":false,"metadata":{"create_time":"2026-11-04T17:29:39Z","last_update_time":"2026-11-04T17:29:41Z","first_sent_time":"2026-11-04T17:29:40Z","last_sent_time":"2026-11-04T17:29:40Z","created_by_flow":"REGULAR_SINGLE","recipient_view_url":"https://www.sandbox.paypal.com/invoice/p/#L3Y62D5YYA7VE79J","invoicer_view_url":"https://www.sandbox.paypal.com/invoice/details/INV2-L3Y6-2D5Y-YA7V-E79J","caller_type":"API_V2_INVOICE","spam_info":{}},"archived":false},"invoicer":{"business_name":"Night Owl Coffee Roasters"},"primary_recipients":[{"billing_info":{"name":{"given_name":"Corner","surname":"Cafe","full_name":"Corner Cafe"},"email_address":"orders@cafe.example.com"}}],"items":[{"id":"ITEM-25D38590UG597241A","name":"Wholesale espresso blend, 5kg","quantity":"1","unit_amount":{"currency_code":"USD","value":"240.00"},"unit_of_measure":"QUANTITY"}],"configuration":{"tax_calculated_after_discount":false,"tax_inclusive":false,"allow_tip":false,"partial_payment":{"allow_partial_payment":true},"allow_only_pay_by_bank":false,"allow_vba_payments":false,"save_item_for_future":true,"template_id":"TEMP-64X047134N4806103"},"amount":{"breakdown":{"item_total":{"currency_code":"USD","value":"240.00"},"discount":{"invoice_discount":{"amount":{"currency_code":"USD","value":"0.00"}},"item_discount":{"currency_code":"USD","value":"0.00"}},"tax_total":{"currency_code":"USD","value":"0.00"}},"currency_code":"USD","value":"240.00"},"due_amount":{"currency_code":"USD","value":"140.00"},"payments":{"paid_amount":{"currency_code":"USD","value":"100.00"},"transactions":[{"type":"EXTERNAL","payment_id":"EXTR-20T08621ER918612W","payment_date":"2026-11-04","payment_date_time":"2026-11-04T00:00:00Z","method":"BANK_TRANSFER","note":"Part payment by bank transfer","amount":{"currency_code":"USD","value":"100.00"}}]},"links":[{"href":"https://api.sandbox.paypal.com/v2/invoicing/invoices/INV2-L3Y6-2D5Y-YA7V-E79J","rel":"self","method":"GET"},{"href":"https://api.sandbox.paypal.com/v2/invoicing/invoices/INV2-L3Y6-2D5Y-YA7V-E79J/payments","rel":"record-payment","method":"POST"},{"href":"https://api.sandbox.paypal.com/v2/invoicing/invoices/INV2

17:29:51

Agent diagnosis

Agent